Is a Website Really Vital for Business Expansion?

You’ve started a business or maybe you’ve been running one for some time, and you’re pondering the thought of whether a website is an absolute necessity for expanding your venture.

That is understandable. In this article we will try to clarify the role of a website in your business’s growth process with valid statistics, examples, and some expert opinions, providing you with a clear understanding of why a website is, indeed, a vital tool for your business.

a guy is watching a website on mobile


Why Does Your Business Need a Website?


You might be thinking, “I’ve got a booming social media presence, and my brick-and-mortar store is doing well. Do I really need a website?” It’s a fair question, and here’s why the answer is a resounding “yes.”


Online Credibility:

Think of your website as your online business card. When customers hear about your business, one of the first things they do today is search for you online. If they can’t find a website, doubts might start creeping in. “Is this business legitimate?”.

In fact, a survey conducted by Blue Corona revealed that 56% of people stated they wouldn’t trust a business without a website.

Imagine you’re looking for a local coffee shop. You hear great things about a place you’ve never been to. You decide to look it up online, but there’s no website, just a Facebook page with sporadic posts. How confident do you feel about going there? Now, picture another café, with a well-designed website showcasing their menu, the cozy ambiance, and customer reviews. It’s clear which one instills more trust.



The digital age has ushered in a new way of discovering businesses. According to BrightLocal, 97% of consumers use the internet to find local businesses.

That’s a staggering number. It means that if you’re not online, you’re missing out on a significant portion of your potential customer base.

As an example, let’s say you run a boutique clothing store. A potential customer who recently moved to your town wants to find unique local shops. They pull out their smartphone, search for “boutiques near me,” and see a list of businesses. Those with websites showcasing their latest collections and customer testimonials will have a distinct advantage over those that don’t appear in the search results.


24/7 Accessibility:

Your physical store may have operating hours, but your website doesn’t. It’s open for business 24/7, catering to customers across different time zones and various schedules. This accessibility can significantly expand your reach.

One of the most famous examples is Amazon. It started as an online bookstore and is now a global e-commerce giant. We are not making any promises here but if you do thing professionally, your website can have a similar impact, reaching customers even while you are elsewhere.


Cost-Effective marketing:

Compared to traditional marketing methods like billboards or newspaper ads, maintaining a website is a cost-effective long-term investment. This includes additional benefits from email marketing to content creation.

Even a small local bakery can compete well on the web. Instead of investing in costly print ads in the local newspaper, you create a website that showcases your delectable treats, shares baking tips, and collects customer orders.

The website pays for itself over time, attracting more customers with relatively lower marketing costs and a greater ROI.


In the digital landscape, having a website is no longer a luxury—it’s an absolute necessity for any business that wants to grow further.


Website as a Growth Catalyst


Now that we’ve established the necessity of a website, let’s delve deeper into how it can supercharge your business’s expansion.


Global Reach:

Imagine having the ability to reach customers not just in your town, but across the country or even globally. That’s the power of a well-optimized website. It enables your business to transcend geographical boundaries.

A website is a great tool for crossing borders using the unlimited power of digital marketing. Although not every business can sell globally, in today’s economy it is something worth your consideration, on how to expand internationally.


Increased Sales:

In the digital age, your website can function as a 24/7 salesperson, showcasing your products or services to a vast audience. The convenience of online shopping has made it a preferred choice for consumers, and having an e-commerce section on your website can significantly boost your sales.

 Let’s say you run a business that sells organic skincare products. You can use your website to not only display your product catalog but also allow customers to make purchases directly online.


Marketing Efficiency:

Having a website enable highly targeted digital marketing. You can analyze user behavior, tailor your content to their preferences, and run data-driven ad campaigns.

This level of precision marketing can maximize your return on investment (ROI).

Even a small company can track user interactions, see which service or product is most popular, and use this data to improve marketing strategy. This leads to more satisfied customers and better ROI on advertising.


Improved Customer Engagement:

Engaging with your audience through your own website is crucial. The more engaged your customers are, the more likely they are to become loyal brand advocates. Sharing valuable content, testimonials, and interactive features can enhance this engagement.

This is easily done with regularly updating your blog, adding articles, interviews, and recommendations. You may also allow customers to leave their comments and reviews. This engagement not only created a sense of community but can also lead to increased traffic in your physical business.


These are just a few of the reasons why a website is a must – and we didn’t even expand on becoming an authority in your field of expertise and other great advantages you can read about in other posts in our blog.

Remember, your website is more than just a digital presence; it’s a dynamic tool that can take your business to new heights. From reaching a global audience to boosting sales and enhancing customer engagement, it’s a versatile asset that you can’t afford to overlook.


FAQ: Frequently Asked Questions


Q1: I’m a small local business. Do I really need a website?

Absolutely. Small businesses stand to gain just as much, if not more, from a website. In fact, 88% of consumers who do a local business search on their mobile device visit or call the business within 24 hours. Having a website can make sure you’re among those businesses they discover.


Q2: Is it more cost-effective to build a website on my own or hire a professional web development company?

This is an excellent question. While it’s possible to build a website on your own using user-friendly website builders, statistics show that hiring a professional web development company often proves more economical in the long run.

According to a survey conducted by the Small Business Administration (SBA), small businesses that build their websites using DIY platforms often spend more time on website-related tasks. Time is money, and every hour you spend on website development is an hour taken away from growing your business in other ways.

Furthermore, studies indicate that professionally designed websites tend to convert more visitors into customers. A well-structured website created by experts is more likely to generate higher sales, which can quickly outweigh the initial investment.


Q3: Can you provide some statistics to support the claim that professionally designed websites perform better?

Certainly. Research from the Stanford Web Credibility Project found that 75% of users judge a company’s credibility based on their website’s design. In the digital age, your website is often the first interaction a potential customer has with your business. A professional website not only boosts credibility but also makes a positive first impression.

Moreover, a study by Blue Corona shows that, on average, a small business website generates over $50,000 in revenue each year. This showcases the potential return on investment that a well-crafted website can offer. When you entrust your website development to professionals, you’re more likely to tap into this revenue stream effectively.

So, while building a website on your own might seem like a cost-saving measure initially, the long-term benefits of a professionally developed website can far outweigh the upfront expense. It’s a strategic investment in the growth and success of your business.


Q4: What are the key web statistics every business owner should track?

There are several crucial web statistics to monitor:

Website Traffic: Keep an eye on the number of visitors to your site. Tools like Google Analytics provide comprehensive data, including the total number of visitors, unique visitors, and page views.

Bounce Rate: This percentage tells you how many visitors leave your website after viewing only one page. A high bounce rate might indicate issues with your site’s content or user experience.

Conversion Rate: This statistic measures the percentage of visitors who take a desired action, such as making a purchase or requesting further information. A high conversion rate is a sign of a successful website.

Traffic Sources: Understand where your website traffic comes from. Are visitors finding you through search engines, social media, or referrals from other websites? This is vital marketing info.

Time on Page: This metric reveals how long visitors spend on each page of your site. It can indicate the effectiveness of your content.

Exit Pages: Identify which pages visitors most commonly exit from. This can help you pinpoint areas for improvement.


Q5: How can I use web statistics to improve my website’s performance?

Web statistics provide valuable insights that can guide your website’s improvement:

Content Optimization: Analyze which pages have the highest bounce rates or lowest time on page. Revise or enhance these pages to engage visitors more effectively.

Conversion Rate Optimization (CRO): If your conversion rate is low, consider tweaking your call-to-action buttons, simplifying your checkout process, or offering enticing promotions.

Keyword Analysis: Use web statistics to identify high-performing keywords. Optimize your content to rank better in search engines for these keywords.

A/B Testing: Experiment with different versions of your web pages to see which performs better in terms of engagement, conversion, or other desired metrics.

Audience Insights: Examine demographic and geographic data to tailor your content to your target audience.

Performance Enhancements: If certain pages have a slow load time, work on optimizing them to improve the user experience.


Q6: What are some web statistics that can indicate the need for a website redesign?

Several web statistics can suggest that it’s time for a website redesign:

High Bounce Rate: A consistently high bounce rate may indicate that your website isn’t engaging visitors effectively. A redesign can improve user experience and content quality.

Low Conversion Rate: If your conversion rate is significantly lower than industry benchmarks, a website overhaul may be necessary to optimize your conversion funnel.

Outdated Content: If your website’s content isn’t up-to-date, it can negatively impact your SEO and user experience. A redesign can help you refresh and modernize your content.

Slow Load Times: Slow-loading pages can result in high bounce rates. A redesign can improve website performance and load times.

Mobile Responsiveness: In the mobile era, if your website isn’t mobile-friendly and doesn’t perform well on various devices, a redesign is essential to cater to a broader audience.


These statistics can be vital in identifying areas of improvement and ultimately ensuring your website remains competitive and effective.


There is so much more that can be said, but we end with this:

Your website is your digital real estate in the online marketplace. It’s not just a formality; it’s an investment in your business’s future. It builds trust, expands your reach, and opens doors to a world of possibilities.

Don’t hesitate to reach out if you have any more questions or need guidance on starting your website journey. Your business’s growth is just a click away.

read more


ready to grow your business?

Get your quote now!

About the author: Rachel Neta is the founder and co-owner of Shoco Marketing. Driven by a deep desire to empower businesses with the knowledge, strategies, and solutions they need to succeed in the digital marketing world. “My mission is to help businesses to expand through tailored digital marketing strategies.”

ready to grow your business?

Get your quote now!